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Robert Wilson, President of R. M. Wilson Consulting, Inc., has a sustained record of innovation in the workforce system. Previous work includes development of workforce information systems, skill match applications, and customer-focused Internet services that have received eight national awards for innovation and customer service. Mr. Wilson’s experience includes 11 years with the Oregon Employment Department; he is a certified Usability Analyst by Human Factors International; and he is a PMI-certified Project Management Associate.